Team Leader

Key Responsibilities

Lead, support and motivate the team, ensuring customers remain at the heart of everything you do. Deliver an outstanding customer experience by following the Moss Essential Steps of Service, providing tailored advice and building strong customer relationships. Demonstrate excellent product knowledge across all services, including Hire, Custom Made, Retail, Alterations and Ship from Store. Drive sales, productivity and service performance to achieve store and business KPIs. Train, coach and support colleagues, encouraging continuous development and teamwork. Use sales and customer data to personalise interactions and improve performance. Continuously seek opportunities to improve the customer experience using feedback and performance insights. Support stockroom operations, including deliveries, stock handling, housekeeping and loss prevention. Process customer appointments accurately and maintain up-to-date customer information. Take responsibility for opening and closing the store in the absence of management. Complete end-of-day cash balancing and ensure all cash handling procedures are followed.

What You'll Need to Succeed

Technical

Previous experience in retail, hospitality or customer service.

Strong knowledge of fashion trends and the retail industry.

Experience using POS systems, cash handling, card processing and inventory management systems.

Ability to use data and sales insights to improve store performance and customer experience.

About You

A professional appearance that reflects the Moss brand.

A positive attitude with a commitment to continuous learning and self-improvement.

Resilience, strong time management and the ability to perform in a fast-paced environment.

Excellent communication and interpersonal skills, with the emotional intelligence to build meaningful relationships with customers and colleagues.

A genuine passion for delivering exceptional customer service and representing the brand.